Support
We're here to help with your account, billing, safety concerns, or anything else related to AiFans.
Email support
app.aifans@gmail.com
Typical response within 24–48 hours
Report content
Safety and abuse reports
Delete my account
Data & account deletion
Frequently asked questions
Is the AI companion a real person?+
No. Every AI personality on AiFans is generated by artificial intelligence. None of them are real people, and nothing they say is fact, advice, or a real-world commitment. See our AI Disclosure Statement for details.
How do I cancel my subscription?+
Subscriptions are billed and managed entirely through your Apple ID. Cancel any time from Settings → your name → Subscriptions on your device. Access continues until the end of the current billing period; we do not charge for future periods after cancellation. Deleting the app or your AiFans account does not cancel the subscription — it must be cancelled through Apple.
Can I get a refund?+
All purchases are processed by Apple and are subject to Apple's refund policies — refund requests must be directed to Apple, not to us. If a technical issue on our end prevented you from using the service, email app.aifans@gmail.com with your account email and we'll help.
How do I delete my account and data?+
In-app: Settings → Account → Delete Account. This permanently deletes your account, conversation history, and conversation memory. If you can't access the app, use the request below or email app.aifans@gmail.com from your registered address.
What if the AI says something inappropriate or upsetting?+
AI output is generated automatically and can be unpredictable or inaccurate. If you're in emotional distress, please reach out to a real person: in the US, dial or text 988 (Suicide & Crisis Lifeline) or contact local emergency services.
How do I report abuse or a violation of the rules?+
Use the 'Report content' section below to email us directly. We review reports promptly and will suspend or terminate accounts that violate our Terms of Service, including any attempt to generate content involving minors.
Report content
If you encounter AI-generated content or behavior that violates our Terms of Service — including anything involving a minor, hate speech, harassment, or promotion of violence or self-harm — please report it right away.
Email app.aifans@gmail.com with as much detail as possible: a description of what happened and, if relevant, a screenshot.
We review safety reports promptly and take action ranging from a warning to permanent account termination. Where content indicates apparent CSAM or risk to a child, we preserve the evidence and report it to NCMEC and law enforcement as described in our Privacy Policy.
Delete your account or data
You're always in control of your data:
- In-app (fastest): Settings → Account → Delete Account.
- No app access: email app.aifans@gmail.com from your registered email address with the subject "Delete my account," or use the button below.
Deletion permanently removes your account, conversation history, and conversation memory. Note: deleting your account does not cancel your Apple subscription — cancel separately through your Apple ID settings.
If you're in crisis
AiFans is an entertainment product, not a substitute for professional care. If you or someone else is in danger or experiencing a mental health crisis, please contact local emergency services, or in the United States, dial or text 988 (Suicide & Crisis Lifeline), available 24/7.